1 a. I subscribed on January 3, 2000, when will I receive my first Billing Statement?

b. How will you bill my first month?

2 a. On my initial month I exceeded my package hours, will I be billed for the entire month?

b. In excess of my package hours, how much will I pay?

3. How will you bill my succeeding months?

4. I did not consume my package hours, will the remaining hours be carried over to the following month?

5. When is my billing cut-off date?

6. I logged on 11:30 on January 31 and logged out 12:45 February 1, which day will this usage be credited?

7. I paid my bill amounting to P253.00 last February 2, 2000. Why was my payment not reflected on my February Statement?

8 . I will leave the country for a couple of months, what shall I do?

9. Where can I settle my bill(s)?

1 a. I subscribed on January 3, 2000, when will I receive my first Billing Statement?

You will receive your first Statement of Account on the following month (February). It will be sent to you via e-mail and the hard copy via our courier. You may print the e-mail copy and use it when making payment.

b. How will you bill my first month?

Accounts activated after the first day of the month are computed on a pro-rata basis. Your initial month is January and the computation of your subscription fee shall be based on the total number of hours consumed from January 03 to 31. However, accounts activated on the first day of the month shall be charged the full month subscription.

2 a. On my initial month I exceeded my package hours, will I be billed for the entire month?

Yes, full month subscription fee will be charged plus excess usage charges.

b. In excess of my package hours, how much will I pay?

In excess of your package hours, you are charged P66.00 (vat inclusive) per hour or P16.50 per 15-minute block. Excess usage is rounded off to the nearest 15-minute block.

3. How will you bill my succeeding months?

Succeeding months shall be billed based on the subscription package you have availed. Subscription fee shall be charged to your account monthly, regardless if you have consumed your free package hours or not.

4. I did not consume my package hours, will the remaining hours be carried over to the following month?

Any unused package free hours will NOT be carried over to the succeeding month/s.

5. When is my billing cut-off date?

We follow the calendar period for our Billing Cycle. We charge subscription fee and usage for the entire month. Our cut-off begins on the first day of the month and ends on the last day of the month.

6. I logged on 11:30 on January 31 and logged out 12:45 February 1, which day will this usage be credited?

February 1. Our system computes for the duration of your log-in after you have logged-out.

7. I paid my bill amounting to P253.00 last February 2, 2000. Why was not my payment reflected on my February Statement?

Out cut-off date for posting of payment is on the last working day of the calendar month. Therefore, all payments made after January 31, 2000 will not be reflected on your February Statement. In this case, your payment of P253.00 we received last February 2, 2000 will be reflected on your March statement. You can simply substract said payment from your total amount due and settle the balance.

8. I will leave the country for a couple of months, what shall I do?

To stop your monthly subscription fee, you may request from our Customer Service Group for temporary suspension of service (maximum period should be updated from 6 to 3 months). Your incoming mails will be stored in our server up to 2MB so that you can retrieve them right after the re-activation of your account. Suspending your account has a corresponding charge. You may also visit http://www.pacific.net.ph/customer/account/suspend.html. Should you need to reactivate your account, please send us a written notice via Fax (637-0600) or e-mail (csg@pacific.net.ph).

9. Where can I settle my bill(s)?

Click here for a list of places where you can settle your bill with us.

For any questions about your billing statement, please call our Customer Care Center during office hours from 9:00 a.m. to 6:00 p.m., Mondays thru Fridays. You can also e-mail us at billing@pacific.net.ph.

Please ensure that you have provided a valid e-mail address so that we can reply to you soonest and always include your account number (xxxxxx) when sending your inquiries.