Use the following options to manage your Prime Communications account:

Billing Administration

• Billing Cycle
This page explains the basic principles of our billing system.


• Billing Statement
This page explains the different parts of our billing statement as well as providing additional information on our billing procedures.


• Payment Options
We have made paying your subscription package convenient with our payment arrangements with some banks and credit cards. This page outlines how you can settle your bills with us.


• Frequently Asked Questions
If you have questions regarding your Billing Statement, first check out our list of commonly asked questions here.

Account Changes
Check/Pay Bills Online
Check Usage
Email Account Administration

Billing Cycle
This page explains the basic principles of our billing system.

Billing Statement
This page explains the different parts of our billing statement as well as providing additional information on our billing procedures.

Payment Options
We have made paying your subscription package convenient with our payment arrangements with some banks and credit cards. This page outlines how you can settle your bills with us.

Frequently Asked Questions
If you have questions regarding your Billing Statement, first check out our list of commonly asked questions here.

Billing Cycle

Prime Communications follows the calendar period for its Billing Cycle. We charge subscription fee and usage for the entire month. Our cut-off begins on the first day of the month (for the initial month, it is the date of activation) and ends on the last day of the month. We understand that there may be concerns when an account is activated after the first day of the month. It is for this reason that we pro-rate the subscription fee of the initial month for accounts activated after the first day of the month.

Pro-Rata
(Applicable only to accounts activated after the first day of the month. Accounts activated on the first day of the month are charged the regular monthly subscription fee.)

With the Pro-rata system, we only charge the actual usage within the pro-rata month, from the time your account was activated (only for accounts activated after the first day of the month) to the last day of the month. Pro-rata is based on the total number of hours used during your initial month and not the total number of days from the time your account was activated.

Example:

8 h
----- X PhP440.00 = PhP352.00
10h

Excess Usage Charges
In excess of your package hours, you are charged PhP66.00 per hour or PhP16.50 per 15-minute block. Excess usage is rounded up to the nearest 15-minute block.

First Full Month
In view of the above illustration, we further clarify the importance of the "Pro-rated Month" and the "First Full Month" in determining the start of the Promotion period which you subscribed for.Your promotion begins on the FIRST FULL MONTH of subscription and not the Pro-rated Month. The First Full Month is your first complete month as a subscriber (from the first day of the month to the last day of the month, eg. January 1 to 31). Hence, any bonuses or freebies assigned to specific months are based on the First Full Month.

No Carry-Over of Unused Hours
As a reminder, any unused package free hours is NOT carried over to suceeding month/s. Bonus hours given to subscribers must be consumed on the specified month according to the mechanics of the existing promo.

Billing Method
Our billing method is such that we charge one month in advance for subscription, but we charge one month behind for any excess usage. The advance subscription is to support excess usage, if any. The payment due date of each statement is the last day of every month. In effect, you only pay one day in advance.Your initial bill will contain the following:

• Pro-rated monthly subscription fee for the month of activation (if activated after the first day of the month).
• Monthly subscription fee for the current month.
• Advance susbcription fee for the next month.
• Excess usage charge of the month prior, if any.
• Other charges, if any - e.g. extra mailbox, handling fees etc.

All succeeding billing statements will reflect:

• Advance susbcription fee for the next month.
• Excess usage charge of the month prior, if any.
• Other charges, if any - e.g. extra mailbox, handling fees etc.

As a subscriber we encourage you to visit our web page at: http://www.prime.net.ph/

Our web page does not only feature our current promotion, products and services but also informs you on account administration. To view the Terms and Conditions for Internet Service CLICK HERE

To help you monitor your usage, visit the Check On-line Usage CLICK HERE
Should you have any questions, please call our Customer Care Center at 683-5100. You can also reach us at the following e-mail Addresses:

csg@prime.net.ph - for inquiries about promotion, packages or service request which includes additional mailbox, change of package (free hours), increase of diskspace, etc.

cred-col@prime.net.ph - for inquiries about the fees and charges appearing in your statement of account, where and how to pay, confirmation of payment made, request for Credit Card auto-debit form.

help@prime.net.ph - for technical concerns, connection problems, please ensure that you have provided a valid email address so that we can reply to you soonest and always include your account number when sending your inquiries.