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2. How will you bill my first month?
Accounts activated after the first day of the
month are computed on a pro-rata basis. Your
initial month is January and the computation
of your subscription fee shall be based on the
total number of hours consumed from January
03 to 31. However, accounts activated on the
first day of the month shall be charged the
full month subscription.
3. On my initial month I exceeded my
package hours, will I be billed for the entire
month?
Yes, full month subscription fee will be charged
plus excess usage charges.
4. In excess of my package hours, how
much will I pay?
In excess of your package hours, you are charged
P66.00 (vat inclusive) per hour or P16.50 per
15-minute block. Excess usage is rounded off
to the nearest 15-minute block.
5. How will you bill my succeeding
months?
Succeeding months shall be billed based on the
subscription package you have availed. Subscription
fee shall be charged to your account monthly,
regardless if you have consumed your free package
hours or not.
6. I did not consume my package hours,
will the remaining hours be carried over to
the following month?
Any unused package free hours will NOT be carried
over to the succeeding month/s.
7. When is my billing cut-off date?
We follow the calendar period for our Billing
Cycle. We charge subscription fee and usage
for the entire month. Our cut-off begins on
the first day of the month and ends on the last
day of the month.
8. I logged on 11:30 on January 31
and logged out 12:45 February 1, which day will
this usage be credited?
February 1. Our system computes for the duration
of your log-in after you have logged-out.
9. I paid my bill amounting to P253.00
last February 2, 2000. Why was not my payment
reflected on my February Statement?
Out cut-off date for posting of payment is on
the last working day of the calendar month.
Therefore, all payments made after January 31,
2000 will not be reflected on your February
Statement. In this case, your payment of P253.00
we received last February 2, 2000 will be reflected
on your March statement. You can simply substract
said payment from your total amount due and
settle the balance.
10. I will leave the country for a
couple of months, what shall I do?
To stop your monthly subscription fee, you may
request from our Customer Service Group for
temporary suspension of service (maximum period
should be updated from 6 to 3 months). Your
incoming mails will be stored in our server
up to 2MB so that you can retrieve them right
after the re-activation of your account. Suspending
your account has a corresponding charge. You
may also visit http://www.prime.net.ph/customer/account/suspend.html.
Should you need to reactivate your account,
please send us a written notice via Fax (637-0600)
or e-mail csg@prime.net.ph.
11. Where can I settle my bill(s)?
Click here for a list of places where you can
settle your bill with us.
For any questions about your billing statement,
please call our Customer Care Center during
office hours from 9:00 a.m. to 6:00 p.m., Mondays
thru Fridays. You can also e-mail us at billing@prime.net.ph.
Please ensure that you have provided a valid
e-mail address so that we can reply to you soonest
and always include your account number when
sending your inquiries.
Check
/ Pay Bills Online
Use this page to request for
your latest Statement of Account. This will
show your latest Statement of Account on the
browser. You will also be able to pay the full
amount online.
Online
Payment Demo
Please click any of the buttons below to view
the Online Payment
Demo for each bank.
BPI
Express Online Demo
Union
Bank Online Tour
Metro
Bank Online Demo
Metrobank
Mobile Banking
Master
Card Online Tour
Check Usage
- You may view the usage details of up to three (3) months before the current month.
- For further inquiries and or clarifications, contact our Technical Support Group.
- We encourage you to regularly monitor your usage and to change your passwords to increase security of your account. Please treat your passwords like your ATM card and PIN: do not release your passwords to anyone. Your passwords are your responsibility; we are not liable for misuse or abuse of your password.
- If you have released any of your password, for example - to a computer technician or to our Technical Support engineers, change it immediately via this link.
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